Frequently Asked Questions
HOW DO I PLACE AN ORDER ?
- Add items to your Shopping Cart.
- Complete the Checkout process.
- Make sure you have entered the correct billing and shipping addresses.
- If any documents are required for your order, email us and we will organize the paperwork.
- Await shipping notification with tracking number via email.
WHAT PAYMENT METHOD ARE ACCEPTED ?
- Bank Transfer
- BVR
- TWINT
- Pay Cash in Store
- If you have selected Pay Cash in Store, please note that only Cash or TWINT is acceped.
- If we do not receive your payment or down payment within the next 7 days following your order, your order will be considered canceled.
DO YOU HAVE A STORE ?
- We have a showroom that you can come visit but only under appointment.
- To set up an appointment Send us an email or call us at this number: + 41 22 593 00 01
DO YOU SHIP TO MY COUNTRY ?
- Ammo only to Switzerland
- Firearms only to Switzerland
- Firearms Parts only to Switzerland
- For most of the other products, such as goodies, accessories etc... it qualifies for international. Houra !
- In case you cannot finalize your order, please check that all products in your cart qualifies for your country.
- If your country is not listed Send us an email.
- There can be some exceptions to the above, if you have a special request, please drop us an email and we will do our best to find a solution if possible.
WHAT DOCUMENTATION IS REQUIRED TO BUY __ ?
- Firearms
- Acquisition permit
- Copy of your ID
- Firearms Essential Parts
- Acquisition permit
- Copy of your ID
- Firearms under contract or Antiques
- Copy of your ID
- Proof of your Swiss residency
- Ammunition
- Copy of your ID
- Proof of your Swiss residency
- All of our weapons description indicate the type of acquisition permit required.
HOW LONG IS MY ORDER PROCESSING TIME?
- Orders are shipped within two business days or after we received both payment and all necessary documents.
- Helvetia Defense is closed during weekends, no orders are processed during this time.
WHERE DO YOU GET YOUR PICTURES ?
In House, all products are individually photographed at our facility.
